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Get started with access911

access911 is an AI-powered emergency response platform that augments 911 call handling. This quickstart guide will help you set up and start using the platform.

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Step 1: Access the Dashboard

Navigate to the access911 Dashboard to see the platform in action.The dashboard provides:
  • Real-time emergency call visualization
  • Interactive map with severity indicators
  • Call history and analytics
  • Simulation controls
The dashboard includes several key components:
  • Map View: Interactive map showing emergency calls as pins
  • Call Queue: Live list of incoming emergency calls
  • Simulation Panel: Tools for generating test scenarios
  • City Selector: Choose different emergency scenarios
  • History: View past emergency calls and responses

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Step 2: Run Your First Simulation

Use the simulation feature to generate realistic emergency scenarios:
  1. Select a disaster scenario (Wildfire, Hurricane, Earthquake, Tornado)
  2. Choose the number of calls to generate (1-100)
  3. Click “Start Simulation”
  4. Watch as emergency calls appear on the map in real-time
Start with 10-20 calls to see the system in action without overwhelming the interface.
Once simulation starts, you’ll see:
  • Emergency calls appearing as colored pins on the map
  • Call details in the queue monitor
  • Real-time updates as calls are processed
  • Severity indicators (Critical, High, Moderate)

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Step 3: Integrate with ElevenLabs

To process real emergency calls, configure ElevenLabs integration:
  1. Create an ElevenLabs account and AI voice agent
  2. Configure the webhook endpoint to point to DispatchAI
  3. Set up data collection fields for emergency metadata
  4. Test the integration with sample calls
This requires ElevenLabs API access and webhook configuration.
Configure your ElevenLabs agent to send webhooks to:
https://your-api-gateway-url/elevenlabs-webhook
The webhook will automatically:
  • Extract emergency metadata
  • Geocode locations
  • Store call records in AWS
  • Update the dashboard in real-time

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Key Features to Explore

Simulation Engine

Generate realistic emergency scenarios for testing and training.

Webhook Integration

Connect ElevenLabs voice agent for real emergency call processing.

API Reference

Use the REST API to integrate access911 with your systems.

Load Balancing

Understand how the platform handles high-volume emergency calls.

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Example API Usage

Generate emergency calls programmatically: 
curl -X POST https://v2y08vmfga.execute-api.us-east-1.amazonaws.com/simulate \
  -H "Content-Type: application/json" \
  -d '{
    "scenario": "nashville_tornado",
    "num_calls": 25
  }'

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Next Steps

Dashboard Features

Learn about all dashboard features and capabilities.

API Documentation

Explore the complete API reference with examples.
Need help? Check out our API documentation or contact support at support@access911.com.